Warranties


Motors, controllers, LCDs, throttles and batteries carry a 12 month warranty.  Please see below for clause relating to battery cells.

If you have a problem with a product, first contact us so that, together, we can try to isolate the problem. If we are able to isolate the problem, we may elect to send you a part for replacement. Alternatively, you may be required to return the part to us in Johannesburg, or to our expert technician based in Cape Town, at our discretion, and at your expense.  

Once the returned product is received and we have decided that the issue is not due to your negligence, we will repair or replace the product and send it back to the you.  If we decide the product has failed due to your negligence, we will estimate the repair or replacement cost and charge you for that cost and the cost of returning it. If you decide you do not want to proceed with the repair or replacement you can pay the shipping to have it returned.

This warranty does not cover:
  • Defects, malfunction, or failures resulting from abuse, misuse, modifications, alterations, improper storage or use of unauthorized attachments.
  • Damage caused by dirt or corrosion in all of its forms, including, but not restricted to rust, salt water, paint and moisture.
  • Damage caused by pressure, or steam cleaning of the product. 
  • Damage caused to battery cells as a result of a failed PCM.  Should the PCM fail and in so doing, damage some or all of the cells, those damaged cells will not be replaced under warranty.  Replacement cells will, however, be fitted with any charge for labour.
Our sole obligation under this warranty is to replace or repair, at our option, any part found to be defective. Parts replaced or repaired under this warranty are warrantied only for the balance of the warranty period. All defective parts replaced under warranty become the property of RELECTRO. For warranty repairs, you must at your expense, arrange delivery for sending your product to us. The cost to return the product to you will be yours..

NOTE:  Unauthorised opening or tampering, in any way, with any of the components supplied by RELECTRO, immediately invalidates the warranty