Motors, controllers, LCDs, throttles and batteries carry a 12 month warranty. Please see below for clause relating to battery cells.
If you have a problem with a product, first contact us so that, together, we can try to isolate the problem. If we are able to isolate the problem, we may elect to send you a part for replacement. Alternatively, you may be required to return the part to us in Johannesburg, or to our expert technician based in Cape Town, at our discretion, and at your expense.
Once the returned product is received and we have decided that the issue is not due to your negligence, we will repair or replace the product and send it back to the you. If we decide the product has failed due to your negligence, we will estimate the repair or replacement cost and charge you for that cost and the cost of returning it. If you decide you do not want to proceed with the repair or replacement you can pay the shipping to have it returned.
This warranty does not cover:
- Defects, malfunction, or failures resulting from abuse, misuse, modifications, alterations, improper storage or use of unauthorized attachments.
- Damage caused by dirt or corrosion in all of its forms, including, but not restricted to rust, salt water, paint and moisture.
- Damage caused by pressure, or steam cleaning of the product.
- Damage caused to battery cells as a result of a failed PCM. Should the PCM fail and in so doing, damage some or all of the cells, those damaged cells will not be replaced under warranty. Replacement cells will, however, be fitted with any charge for labour.
NOTE: Unauthorised opening or tampering, in any way, with any of the components supplied by RELECTRO, immediately invalidates the warranty